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FREQUENTLY
ASKED QUESTIONS - FAQ'S
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The
following questions are specific to Norwalk Station: |
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 1)
What hours is the Sheriff's Station open?
2)
Do I have to give my name when reporting a crime?
3)
Who should I call to compliment or complain about
a law enforcement
officer(s)?
4)
How do I obtain a restraining order against someone?
5)
How can I get a copy of a police report?
6)
If my car has been towed, how do I locate it?
7)
How do I get a citation signed off for proof of
correction?
8)
How do I volunteer to help at my local Station?
9)
What happens if I refuse to sign a traffic ticket
I disagree with?
10)
How long is the wait time for a patrol car to
come to my call?
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1)
What hours is the Sheriff's Station open? |
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A:
The station is open 24 hours a day, seven days a week,
however, administrative and detective personnel primarily
work weekdays during normal business hours.
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2)
Do I have to give my name when reporting a crime? |
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A:
No, we will attempt to investigate an anonymous crime
tip, however, court decisions impose limitations on investigations
based solely on anonymous tips. We recognize that you may
not want to be identified by the people you are reporting.
If you have concerns, request that your information be kept
confidential or that deputies not contact you when they
respond.
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3)
Who should I call to compliment or complain about a law enforcement
officer(s)? |
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A: All California police agencies have a procedure for
investigating complaints about individual officers or Department
procedures in general. For incidents involving Sheriff's Department
personnel or procedures, you can call your local Station on-duty
watch commander (24 hours) or contact Sheriff's Headquarters
at (800) 698-8255.
For incidents involving other local law enforcement agencies,
you should contact the agency in question directly.
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4)
How do I obtain a restraining order against someone? |
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A:
These are orders from a judge, restricting specific contact
between specific people. They can be applied for the court
that has jurisdiction for your area.
In the NORWALK STATION area, contact:
Norwalk
Superior Court
12720 Norwalk Bl.
Norwalk, California 90650
(562) 807-7266
In
certain domestic violence situations, peace officers can obtain
emergency protective orders (only valid until the victim can
apply for a restraining order from the local court).
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5)
How can I get a copy of a police report? |
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A:
Depending on the nature of the report and any confidentiality
issues involved, report copies are generally available through
the station that took the report. There is a fee of $12.00
each report. Reports take approximately one week to become
available - traffic accident reports may take longer. If
you do not have the report's file number, please be prepared
to supply the date, time, location and name of the parties
involved to assist us in locating the proper report.
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6)
If my car has been towed, how do I locate it? |
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A:
If the Sheriff's Department stored or impounded your
vehicle, you should call the station's 24-hour business
line. Our personnel can provide you with that information.
In most cases, you will be responsible for paying any towing
and storage charges or fees directly to the towing company.
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7)
How do I get a citation signed off for proof of correction? |
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A:
Bring the vehicle the citation and identification to the
Sheriff's Station for inspection. There is a $15.00 fee
required. This service is also available at county court
facilities.
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8)
How do I volunteer to help at my local Station? |
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A:
The Sheriff's Department has a number of programs for people
to become involved in your community. Please contact the
community relation's officer at Norwalk Station (562) 466-5453
during business hours or call the Sheriff's Office of Special
Programs at (562) 946-7879.
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9)
What happens if I refuse to sign a traffic ticket I disagree
with? |
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A:
Signing a citation is merely your promise to appear in court
for a violation. Your signature is not an admission of guilt.
Only a judge can levy punishments. When a person refuses
to sign a citation, a deputy is required to arrest and bring
them directly before the magistrate having jurisdiction.
This may involve being held at a local or central jail facility
overnight or during the weekend until court is next in session.
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10)
How long is the wait time for a patrol car to come to my call? |
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A:
Calls for service are handled in order of priority based
on the level of emergency each incident represents. Crimes
in progress, rescues and felony crimes take precedence over
non-violent crimes and report calls. Because emergency calls
often require the coordinated efforts of many units, deputies
may be delayed arriving to non-emergency calls. Desk personnel
continually review the current calls for service and should
advise you by telephone if a deputy expects a delay of more
than thirty minutes. Please do not use the 911 telephone
system for non-emergency situations.
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